Frequently Asked Questions

pr67 is available to adults aged 18 or older, or the higher minimum age required by the operator's licence jurisdiction. You must not be a resident of any jurisdiction where online gambling is prohibited. Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977 — players are responsible for understanding and complying with the laws applicable in their own location. This is not legal advice and pr67 does not claim Pakistani government authorisation.

For identity verification, pr67 accepts a valid Pakistani CNIC, a passport, or another government-issued photo ID accepted under the operator's licence requirements. You may also be asked to provide a proof-of-address document such as a recent utility bill. Upload clear, well-lit images of both the front and back of your ID. Most KYC reviews are completed within 24 to 48 hours. You will receive a confirmation email once approved.

On the login page, click "Forgot Password?" and enter the email address linked to your pr67 account. You will receive a password reset link in your inbox — check your spam or junk folder if it does not arrive within a few minutes. Follow the link to set a new, strong password. For security, reset links expire after a limited time. If you continue to have trouble, contact our support team at [email protected].

No. Each individual may hold only one pr67 account. Duplicate accounts are detected during KYC verification and may result in the closure of all associated accounts and the forfeiture of any pending bonuses. If you have previously self-excluded and wish to reopen access, or if you believe your account was closed in error, please contact [email protected] with your registered details and our team will assist you.

pr67 displays balances and transaction amounts in Pakistani Rupees (PKR) for the convenience of Pakistani players. This means you can see your deposits, bets and withdrawals expressed in familiar PKR figures — for example, PKR 1,000 or PKR 25,000 — without needing to manually convert from a foreign currency. Always confirm the exact PKR amount before confirming any transaction in your account dashboard.

Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned on pr67 as familiar Pakistani payment references only. They are listed so Pakistani users recognise commonly used local payment channels in a general context. These names do not imply that any of these providers endorse, support or are affiliated with pr67 or online gambling. Please check your account's current cashier section for the full and up-to-date list of supported payment methods.

Withdrawal processing times vary depending on the payment method selected and whether your account KYC verification is fully complete. In general, e-wallet and mobile wallet methods tend to process faster than traditional bank transfers. KYC verification must be approved before your first withdrawal is released — this is a one-time requirement. If a withdrawal has been pending longer than the estimated timeframe shown at the cashier, contact [email protected] for an update.

pr67 applies minimum and maximum transaction limits that may vary by payment method. Typical minimum deposits are set at a low PKR threshold to accommodate a wide range of players, while maximum limits are in place for security and compliance reasons. You can view the exact limits applicable to your chosen payment method in the cashier section of your account. Players who have set personal deposit limits through the responsible gambling tools will see those applied first.

Withdrawals can be placed on hold for several reasons: incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between the payment method used for deposit and withdrawal, or a routine security review. pr67 may request additional documentation before releasing larger withdrawals. If your withdrawal has been declined, you will receive a notification with the stated reason. For clarification, contact [email protected] with your transaction reference number.

pr67 covers a broad sports betting menu with a strong focus on events popular in Pakistan. This includes Pakistan cricket (Test matches, ODIs and T20Is), PSL T20 fixtures, ICC tournaments, international football, UFC and other combat sports, and a wide range of global leagues and events. Markets typically include match result, top scorer, handicap, over/under and live in-play betting. The full list of available sports and markets is shown in the sportsbook section of your account.

Live in-play betting lets you place wagers on a match or event while it is actively in progress. Odds update in real time based on the current score, time elapsed and match momentum. For example, during a PSL T20 match, you can bet on the next wicket, the result of the current over or the final winner — all while the game is being played. A stable internet connection is recommended for in-play betting, as odds can change rapidly. Some markets may be suspended briefly during key moments.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is theoretically paid back to players over a very large number of spins. For example, a slot with 96% RTP will return, on average, PKR 96 for every PKR 100 wagered over time. RTP is a long-term statistical figure — it does not guarantee results in any single session. Higher RTP slots are generally considered more favourable for players. Each game's RTP is displayed in its information or paytable section on pr67.

pr67's live casino section features games streamed in real time with professional dealers. Popular titles include live blackjack, live roulette, live baccarat and live game-show style titles. Multiple table variants and stake levels are typically available to suit different budgets, from lower PKR entry tables to premium VIP rooms. Games are powered by established software providers and run around the clock, so you can join a live table at any time of day from Karachi, Lahore or anywhere else in Pakistan.

Yes. pr67 is designed with a mobile-first approach, meaning the platform is fully optimised for smartphones and tablets running both Android and iOS. You can access sports betting, live casino, slots and your account settings through your mobile browser without needing to download a separate application. The interface scales automatically to your screen size, keeping navigation smooth and gameplay responsive — useful when following a live PSL match or placing a quick cricket bet on the go.

pr67 offers a welcome promotion for newly registered and verified players. The specific terms — including the bonus amount in PKR, minimum qualifying deposit and applicable game categories — are detailed on the promotions page inside your account. Welcome bonuses are subject to wagering requirements, meaning the bonus funds must be played through a specified number of times before a withdrawal can be requested. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit amount — before the resulting winnings become withdrawable. For example, a 30x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 30,000 in eligible bets. Progress is tracked in real time in your bonus section. Note that different games may contribute different percentages toward the wagering total — slots typically contribute more than table games.

Yes. Beyond the initial welcome offer, pr67 runs reload bonuses, free spin promotions, cashback offers and event-specific promotions tied to major sporting events such as ICC tournaments, PSL T20 playoffs and international football fixtures. These are updated periodically and visible in the promotions section of your account. Players who have opted in to marketing communications will receive notifications about new offers by email. You can manage your marketing preferences from your account settings at any time.

Bonuses can be removed if they expire before wagering requirements are met, if a withdrawal request is made while an active bonus is still pending completion, or if account activity is found to be in breach of the bonus terms — for example, placing bets on excluded games or markets. Making a withdrawal request typically cancels any active bonus that has not yet been cleared. Review the specific bonus terms and expiry date before claiming any offer. Contact [email protected] if you believe a removal was made in error.

Yes. If you prefer to play without bonus funds — meaning no wagering requirements and full freedom to withdraw at any time — you can decline bonus offers at the point of deposit or contact [email protected] to have bonuses disabled on your account. Some players find this approach simpler and more transparent. Playing with real money only means you retain full control over your balance without the restrictions that bonus wagering requirements can impose.

pr67 uses SSL encryption across all data transmissions, meaning your personal details, payment information and account credentials are protected in transit. Account access is secured by password authentication, with two-factor authentication (2FA) available for additional protection. We do not store full payment card details on our servers. For full details on how your data is collected, processed and protected, please read our Privacy Policy.

If you notice any suspicious activity — such as unrecognised login locations, bets you did not place or changes to your account details — change your password immediately and contact our support team at [email protected] with the subject line "Security Concern". Our team will review recent account activity and can temporarily freeze your account while an investigation takes place. Avoid using shared or public devices to access your pr67 account, and never share your login credentials with anyone.

Log in to your pr67 account, navigate to Account Settings and open the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions take effect immediately. Any request to increase a limit is subject to a mandatory reflection period — this delay is intentional and designed to protect you from impulsive decisions. For a full overview of the tools available, visit our Responsible Gambling page.

Self-exclusion allows you to block access to your pr67 account for a chosen period — typically ranging from a few weeks to several years, or permanently. To activate self-exclusion, go to the Responsible Gambling section in your account settings and select the self-exclusion option, or contact [email protected] directly requesting immediate exclusion. Once active, your account will be suspended and you will not be able to log in or receive marketing communications for the duration of the exclusion. This tool is there to help — please use it if you feel gambling is no longer fun.

If you feel that gambling is affecting your finances, relationships or mental well-being, it is important to seek help early. pr67 encourages players to reach out to recognised responsible gambling support organisations in the jurisdiction where they are based. You can also use the self-exclusion and limit-setting tools available directly in your pr67 account, or contact our support team at [email protected] to discuss your options. Our Responsible Gambling page provides more detailed guidance on the tools and resources available. Gambling should always be entertainment — not a source of financial pressure.